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| Ricoh Arena | 30 Apr 2010 |
Award success for the Ricoh Arena
The multi-purpose Ricoh Arena has picked up another piece of silverware after scooping an award for the success of the cashless payment system at Coventry City matches.
Executive director Angus Houston and human resources director Jacky Isaac attended the annual Contactless Intelligence Monkey Awards 2010 at the Hilton London Tower Bridge hotel.
They were presented with an award after the Ricoh Arena was announced as the winner in the Health/Lifestyle/Entertainment section in front of an 80-strong audience.
The £113 million venue beat off competition from the Austrian Institute of Technology for its wireless health monitoring scheme, the City of Oulu in Finland for its Near Field Communication system for meals for the elderly and Caffè Nero in the UK.
Daniel Gidney, chief executive of the Ricoh Arena, said it was fantastic to gain international recognition for the operation of its cashless payment system.
“We were the first stadium in the UK to introduce the cashless payment system and there is no doubt that it has speeded up the service for supporters buying refreshments and food in the concourses on match day,” he said.“It has also been a commercial success with the average spend increasing in the concourses and corporate areas.
“These awards are focused on recognising and rewarding innovation in a variety of sectors and our category was aimed at organisations that have incorporated contactless technology into their business as well as improving customer support and service.
“We are thrilled to have won this award from our industry peers and I would like to thank Sky Blues supporters who have embraced this change and continue to make this system the success it is.”
Karen Brindley, organiser of the Contactless Intelligence Monkey Awards, added: “The focus of the Monkey Awards is on the organisations and companies that make contactless technology a reality, recognising that real-world deployments come as the result of commitment and hard work.
“Everyone knows the technology works. What we’re interested in is how that technology is successfully put into action in the real world.”
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