Support for Line Managers

"Mental health plays a massive part of our everyday lives. It effects how we meet people, how we interact, how we perform at work. With 1 in 6 employees currently experiencing a Mental Health problem, it has never been more important to have the correct tools in place to support your workforce"

As a manager in the events industry, you are probably more aware than ever of the impact of employee mental health on your team's success. Factors including stress and burnout not only results in increased absenteeism and disability leave, but also increased errors, accidents, interpersonal conflicts and decreased productivity. 

So what can you do to support the mental health of your team? 

1. Make reasonable adjustments

Even with a robust well being strategy in place, employees will still face mental health difficulties. Making reasonable adjustments to remove disadvantages felt by staff because of a physical or mental illness is a legal requirement under the Equality Act 2010 and can help staff to reach their full potential. 

2. Be proactive as well as reactive

Actively promoting positive well being by communicating a compelling vision, providing learning opportunities, creating meaningful work, and having a sense of shared purpose. 

Ultimately, there is no blue print for creating a positive approach to mental health in the workplace because every workplace is different. As a manager, your first step is to understand your team, job demands, and professional and personal stresses - and find unique and innovative ways to support them. 

You may provide new parents with excellent parental leave or flexible working hours. If physical well being is a concern on your team, you can look at free or discounted gym memberships. Even small initiatives such as remote working can demonstrate your concern for the well being of your team. 

However, while workplace programmes are important, managers who know what to do when employees are in distress are the real key to any successful  workplace mental health strategy. 

Information provided by ExCeL London


Case Studies - Mental Health First Aid at work

Case Study - Mental Health First Aid

Our Cross Association Event Industry HR group has a long-term objective to address mental health awareness, and well-being of its people within the industry. As a result, the group built a relationship with MHFA England —and after a session introducing mental health first aid to the group, 16 members attended MHFAs Champion training whilst  the group vice chair, the director of finance hr & admin for the EIA, and I, all attended the two-day first aid course.


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Use these posters up in your staff room, to remind everyone of who they can go to for support...

Posters provided by MHFA England

poster 1

poster 2


cipd mind
mhfa 2
mhfa 3
my whole self
richmond fellowship
mens health forum
no panic

heads up home



  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
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    Paul Brough
    Venue Health & Safety Manager, Olympia London
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    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
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    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
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    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
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    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
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    Senior Exhibition Account Manager, ACC Liverpool
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    Head of Brand, Telford International Centre
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    Managing Director at The Kia Oval