AEV

Venue Event Manager

Venue Event Manager

  • Closing date: 28-Jul-2021
  • Hours:
    • Full Time
  • Job function:
    • Event Management
  • Contract type:
    • Permanent

BACKGROUND

Grandstand Stoneleigh Events manages the NAEC Stoneleigh venue which hosts a diverse range of exhibitions, corporate conferences, national sporting events, and outdoor events. The venue typically services 300 events per year. The Company also provides other in-house services such as hotel accommodation, catering services,security, and transport management.

KEY RESPONSIBILITIES

• To communicate, co-ordinate and attend meetings with customers to participate in the planning, preparation and deliver of their events.

• Provide technical information about the Venue, advice on layout plans and services.

• Ensure procedures and processes are in place to plan, develop and deliver the safe and efficient operation of events including public safety & control, maintaining fire exits and keeping gangways clear of obstruction.

• To be responsible for ensuring that the Health & Safety requirements (including risk assessments) are completed prior to exhibitions, conferences, etc. Always promote compliance with Health & Safety regulations and safe working practices in accordance with current legislation as detailed in the Company Health & Safety Policy & Procedures.

• Always demonstrate an appreciation of potential impacts of any event on the local environment including tenants and residents.

• Liaise with contractors, other labour, event services team, catering department regarding all matters pertaining to furniture requirements and room layouts in preparation for all functions.

• Work effectively and efficiently to meet financial budgets/ targets for income and expenditure.

• Following up with the client post-event and building strong relationships with clients to ensure repeat business.

• To maintain and update all appropriate information in the CRM system and other systems as required.

• Ensure plans are effectively implemented and support is given to colleagues to ensure a high quality, customer focussed service and delivery, including being on duty throughout the event period, as scheduled with other event managers and the support team.

Reporting Lines

• This role reports directly into the Venue Operation Manager

SKILLS AND EXPIRIENCE

Experience

• Minimum of 2 years’ experience and management experience in a similar role ideally from a venue, agency, events background.

• Experience of dealing with customers and suppliers.

• Excellent written and verbal communication skills.

• Proven experience of working with a CRM platform. The knowledge of the IVvy CRM system would be an advantage.

• Health and safety experience, with NEBOSH qualification or willingness to train.

• Confident user of the Microsoft Office Suite.

People Skills

• An enthusiastic and professional approach.

• Ability to challenge ‘the norm’ and implement change.

• Ability to problem solve.

• A proactive approach with the ability to manage day to day without the need for close supervision.

• Attention to detail.

• Self-motivated

• Ability to work well within a team.

• Task driven and deadline focused.

• Financially aware with direct experience of budget control and implementation.

• Flexible approach to work – You will occasionally be required to attend daytime and evening industry events and client meetings with overnight stays away from home from time to time.

You must also have a full UK driving licence and own vehicle.

To apply for this position, please send a CV and covering letter to recruitment@stoneleighevents.com.

Please include your salary expectations and note period relating to your current employment if applicable.

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Testimonials

  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great catering...is essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
  • “The AEV provides collective representation for its member venues, turning individual commitment into a group effort"
    Paul Brough
    Venue Health & Safety Manager, Olympia London
  • "Proud to be part of this Cross Association discussion. I am confident in our ability to improve and progress our working platform through conversation".
    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
  • “The AEV is essential to the venue sector’s ability to cooperate and collaborate"
    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
    Lucy Merritt
    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
    Kate Simpson
    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
    Colm Graham
    Senior Exhibition Account Manager, ACC Liverpool
  • We have benefited hugely from all of the insight, discussion, events and networking, but it has also meant that we have been able to give back to the industry by sharing our unique experiences and professional knowledge and allowing our employees to help lead and shape the Association from the inside.
    Mathew James
    Head of Brand, Telford International Centre
  • “The AEV has been an invaluable asset to us as a company and the wider industry, helping to lobby on the industries behalf, consolidating and distributing information and facilitating vital knowledge sharing.”
    Charlie Hodgson
    Managing Director at The Kia Oval