AEV

Digital Key Introduced at Ricoh Arena

News

Digital Key Introduced at Ricoh Arena

27 Oct 2017 Coventry Building Society Arena

A Coventry hotel has introduced new innovative technology that will allow guests to turn their smartphone into a digital room key.

The DoubleTree by Hilton hotel, based at the Ricoh Arena, will be the first Hilton to utilise the digital key feature in Coventry and Warwickshire.

Guests will need to download the Hilton Honors app to use the feature in the hotels and then download the key to their phone.

Once hotel guests check-in on the app, they will be notified that their room is ready and they can download their room key and  go straight to their room, bypassing the front desk, and press a virtual “unlock” button on their phone to open their bedroom door.

The new feature will make checking-in a simpler and more streamlined process.

Paul Michael, General Manager at DoubleTree by Hilton Ricoh Arena, said: “This is a very exciting new development at our hotel and will be a huge benefit to our guests.

“This is part of Hilton’s worldwide digital strategy and we are delighted to have been selected as the first in the region to implement this innovative new technology. 

“We have already seen how similar technology works in airports, with mobile boarding passes, and can make the process smoother for customers.

“Of course, we will still have our fantastic front of house team to assist with any needs and you can still check-in face-to-face. This new feature is just a different option for guests.

“We are always working to improve our service here at the Doubletree and we are certain this new feature will make every guest’s experience easier and contribute to an enjoyable stay.”

Loading

Testimonials

  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great catering...is essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
  • “The AEV provides collective representation for its member venues, turning individual commitment into a group effort"
    Paul Brough
    Venue Health & Safety Manager, Olympia London
  • "Proud to be part of this Cross Association discussion. I am confident in our ability to improve and progress our working platform through conversation".
    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
  • “The AEV is essential to the venue sector’s ability to cooperate and collaborate"
    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
    Lucy Merritt
    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
    Kate Vandenburg
    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
    Colm Graham
    Senior Exhibition Account Manager, ACC Liverpool
  • We have benefited hugely from all of the insight, discussion, events and networking, but it has also meant that we have been able to give back to the industry by sharing our unique experiences and professional knowledge and allowing our employees to help lead and shape the Association from the inside.
    Mathew James
    Head of Brand, Telford International Centre
  • “The AEV has been an invaluable asset to us as a company and the wider industry, helping to lobby on the industries behalf, consolidating and distributing information and facilitating vital knowledge sharing.”
    Charlie Hodgson
    Managing Director at The Kia Oval