Manchester Central achieves World Class Service recognition, proving its commitment to quality


Manchester Central achieves World Class Service recognition, proving its commitment to quality

22 Jul 2015 by: Manchester Central Manchester Central

Only weeks after reaching record ISO success, the North of England’s leading conference and events venue has achieved World Class Service Accreditation.

Manchester Central joins a select group of businesses who have worked with the World Class Service standard, including the Manchester Hoteliers Association, Manchester City Football Club and Manchester Airport Group, after overhauling its processes to ensure teams consistently deliver service excellence.

The feat comes less than a month after the industry-leading venue was accredited with the international standard for quality management, ISO 9001; making it the first major venue in the UK to reach triple ISO success.

Initiatives that contributed to achieving the World Class Service Accreditation included the development of bespoke departmental standards of service and implementing a robust client feedback procedure that benchmarks service levels, allowing Manchester Central to continually strengthen its client offering in response to feedback.

Angie Robinson, Chief Executive of Manchester Central, said: “Manchester Central is a world class venue and gaining this accreditation absolutely proves that our customer service is of the same calibre. We’re passionate about delivering the very best service and look forward to continuing to develop our processes to ensure total customer satisfaction.”

Tracy Waddacor, Managing Director at World Class Service, said: “Manchester Central is passionate about delivering service excellence, through its processes, environment and team behaviours and has shown total commitment to the ‘Standards’ Programme. As a result, having worked closely with the business ‘Champions’ and the Management Team, we are delighted to acknowledge their dedication with the well-deserved and awarded accreditation”

Manchester Central was first awarded with ISO 20121 in 2013 and achieved ISO 14001 earlier this year. 



  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
  • “The AEV provides collective representation for its member venues, turning individual commitment into a group effort"
    Paul Brough
    Venue Health & Safety Manager, Olympia London
  • "Proud to be part of this Cross Association discussion. I am confident in our ability to improve and progress our working platform through conversation".
    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
  • “The AEV is essential to the venue sector’s ability to cooperate and collaborate"
    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
    Lucy Merritt
    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
    Kate Vandenburg
    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
    Colm Graham
    Senior Exhibition Account Manager, ACC Liverpool
  • We have benefited hugely from all of the insight, discussion, events and networking, but it has also meant that we have been able to give back to the industry by sharing our unique experiences and professional knowledge and allowing our employees to help lead and shape the Association from the inside.
    Mathew James
    Head of Brand, Telford International Centre
  • “The AEV has been an invaluable asset to us as a company and the wider industry, helping to lobby on the industries behalf, consolidating and distributing information and facilitating vital knowledge sharing.”
    Charlie Hodgson
    Managing Director at The Kia Oval