22 Feb 2017 Olympia London

One year into a comprehensive, collaborative research programme, Olympia London has decided that the time is right to share their journey with the industry.

Managing Director, Nigel Nathan and Customer Experience Research Director at Kantar TNS, Duncan Stewart, will be taking to the Keynote Theatre’s mainstage at 11:40 on Thursday 2nd March. Here they will detail the role research has played in Olympia London’s world-class journey, and the importance of clear, actionable, sharable insight within the event industry.

Duncan Stewart commented, “Confex will be an exciting opportunity for us to showcase the work we’ve been doing with Olympia London over the last year, helping them to understand and build stronger relationships with their key stakeholder groups. By using innovative techniques, we have been able to identify the moments that matter most to all their many stakeholders; from event organisers, to exhibitors, to businesses and of course members of the public who attend events.”

Nigel Nathan said, “Despite innovations in technology and the explosion of social media, we as the event industry still maintain an edge as the only channel to offer a holistic face-to-face brand experience. This being said, we can all work harder to truly understand the needs and wants of visitors and exhibitors in order to safeguard the future of our industry. I’m looking forward to sharing our journey with the Confex audience and emphasising just how valuable good market research is to our industry.”

About Olympia London

Olympia London is more than an exhibition venue, conference centre and live-event space. It’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment.

The recent £45 million refurbishment provides world class facilities for visitors and new-found flexibility for events of every size, bringing modern facilities and British heritage together.

About Kantar TNS

Kantar TNS is one of the world’s largest research agencies with experts in over 80 countries. They provide actionable insights to help companies make impactful decisions and drive growth.  With expertise in innovation, brand and communication, shopper activation and customer relationships we help our clients identify, optimise and activate the moments that matter to drive growth for their business. They are part of Kantar, one of the world’s leading data, insight and consultancy companies.


For more information, high resolution images please contact:

Jordan Evans, Communications Coordinator, Olympia London | 020 7598 2777



  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
  • “The AEV provides collective representation for its member venues, turning individual commitment into a group effort"
    Paul Brough
    Venue Health & Safety Manager, Olympia London
  • "Proud to be part of this Cross Association discussion. I am confident in our ability to improve and progress our working platform through conversation".
    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
  • “The AEV is essential to the venue sector’s ability to cooperate and collaborate"
    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
    Lucy Merritt
    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
    Kate Vandenburg
    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
    Colm Graham
    Senior Exhibition Account Manager, ACC Liverpool
  • We have benefited hugely from all of the insight, discussion, events and networking, but it has also meant that we have been able to give back to the industry by sharing our unique experiences and professional knowledge and allowing our employees to help lead and shape the Association from the inside.
    Mathew James
    Head of Brand, Telford International Centre
  • “The AEV has been an invaluable asset to us as a company and the wider industry, helping to lobby on the industries behalf, consolidating and distributing information and facilitating vital knowledge sharing.”
    Charlie Hodgson
    Managing Director at The Kia Oval