Report: AEV/AEO/ESSA Technology Working Group Meeting, November 9, 2017


Report: AEV/AEO/ESSA Technology Working Group Meeting, November 9, 2017

22 Dec 2017


The AEV/ESSA/AEO Technology Working Group met at the QEII Centre on November 9, 2017 for the last meeting of 2017, with Emma Bogan of The NEC acting as chair. Opening the meeting, Bogan introduced herself and passed on the apologies of Murray Dickson, the group's regular chair. Bogan welcomed the new members, attendees and the two members dialling in remotely to the meeting.

After the apologies and round table introductions, the group approved the notes from the last meeting and Bogan moved members straight on to the discussion topics on the agenda.

This began with a demonstration of an online ordering platform being used by one member, and then a discussion about the merits and implementation, generating a great deal of interest and many questions. The group then dwelt on a round table update on GDPR, reporting their experience of the preparations for, and ramifications of, the changes due to come into effect. The group agreed to continue sharing information and advice they were finding useful.

Venue IT systems were next for discussion, and the group took a detailed look at a case study from one of the members on how the venue had adopted a new productivity software suite. Other group members explained how they were using additional messaging systems to facilitate team and group communications.

Two round table updates, on connectivity and visitor tracking, followed with plenty of news and information about technological developments and deployments on both fronts, before Bogan signalled the end of the meeting by asking for general round table news and member updates. There followed a busy round of news about paperless offices, venue apps, instant messaging and productivity suites, biometrics and cloud telephony.

Some future agenda items were suggested, and the group agreed Wednesday June 27, 2018 and Wednesday November 7, 2018 as the meeting dates for next year, with the former at ExCeL London, and the latter at a venue to be confirmed.

The AEV's Kim Dance thanked Emma Bogan for stepping in as chair and James Morris of The QEII Centre for hosting, and the meeting was officially closed.



  • "Great day hosting our first AEV working group event!..WOW did I learn a lot and some great insights into how other venues work and the challenges they are trying to overcome. If you are a venue looking to network with other like minded professionals I would recommend looking at joining the AEV".
    Danielle Worker
    Corporate Events Team Leader, Silverstone Circuits Ltd
  • "“Great essential for a successful venue. The AEV provides a platform to establish consistent best practice in this field"
    Phil Wetz
    Retail & Catering Manager, ExCeL London
  • “The AEV provides collective representation for its member venues, turning individual commitment into a group effort"
    Paul Brough
    Venue Health & Safety Manager, Olympia London
  • "Proud to be part of this Cross Association discussion. I am confident in our ability to improve and progress our working platform through conversation".
    Amir Vered
    Head of eForce and IT, Olympia London (Chair of Cross Association Technology WG)
  • “The AEV is essential to the venue sector’s ability to cooperate and collaborate"
    Jazmin Beale
    Head of Marketing & Communications, Olympia London
  • “The AEV undertakes crucial work on behalf of event venues up and down the country to ensure our voice is heard. They reinforce the important role our sector plays in delivering economic impact, increasing trade, providing jobs and driving the visitor economy.”
    Lucy Merritt
    Head of Marketing and Communications, ExCeL London
  • AEV Membership is a key part of our business strategy; it has and will continue to be a core elements of our plan to support knowledge sharing in the industry and to develop both our team and the venue.
    Kate Vandenburg
    Marketing Director - Business Design Centre
  • Our team at ACC Liverpool feel indebted to the substantial work that the AEV do for our amazing industry. As the pillar association for venues across the country it’s a real privilege for our teams to participate in many of the working groups, learning and contributing to new processes which helps drive our industry forward on a national scale.
    Colm Graham
    Senior Exhibition Account Manager, ACC Liverpool
  • We have benefited hugely from all of the insight, discussion, events and networking, but it has also meant that we have been able to give back to the industry by sharing our unique experiences and professional knowledge and allowing our employees to help lead and shape the Association from the inside.
    Mathew James
    Head of Brand, Telford International Centre
  • “The AEV has been an invaluable asset to us as a company and the wider industry, helping to lobby on the industries behalf, consolidating and distributing information and facilitating vital knowledge sharing.”
    Charlie Hodgson
    Managing Director at The Kia Oval