Events Manager / Full Time

Overview

The Event Manager plays a key role in the successful planning, coordination, and execution of events within the venue. This position is responsible for managing all aspects of event operations from pre-event planning and logistics to on-the-day delivery and post-event evaluation.

Working closely with clients, contractors, suppliers, and internal teams, the Event Manager ensures a seamless experience for organisers, exhibitors, and attendees, while maintaining high standards of safety, customer service, and operational efficiency.

Roles and Responsibilities:

Event Planning and Management

• Collaborate with clients to understand their needs and objectives through pre-event planning meetings.
• Supervise the setup and breakdown of Exhibitor spaces, ensuring with health and safety, and venue design guideline.
• Verify that Electrics, IT, and Rigging Services are in place before the event begins.
• Complete pre-event check lists, recoding any issues with relevant departments.
• Ensure the Conference and Exhibition spaces are clean, well maintained and prepared for scheduled events.
• Supervise routine maintenance programme.
• Develop event concepts, timelines and budgets.
• Manage all aspects of event logistics, including venue set up, equipment and staffing.
• Coordinate with various departments and external vendors.

Finance and Reporting

• Produce detailed Estimated Trading Accounts (ETS’s) for all event over £10,000.
• Accurate forecasting for all events.
• Attend weekly Budget and Forecast Meeting with the Head of Event Management and Senior Event Manager.

Safety and Compliance

• Enforce safety guidelines, fire regulations, and health protocols on the exhibition floor.
• Conduct inspections to ensure that exhibitors comply with contractual agreements and event regulations.
• Ensure organisers compliance with the AEV eGuide.

Client Relations

• Build and maintain strong relationship with clients.
• Provide Excellent Customer Service and address client inquiries and concerns in a timely manner.
• Manage budgets effectively.

On-Site Management

• Ensure the smooth and efficient execution of the events on the day.
• Lead daily staff briefing with operational teams.
• Address any issues or problems that arise during the event.
• Serve as the primary point of contact for Organisers and Exhibitors during the event.
• Monitor the Event floor to ensure organisers, exhibitors and visitors follow venue regulations, including health and safety including the set up and dismantling of stands within the show tenancy period.
• Building good relationships with Organisers and Exhibitors.
• Troubleshoot and resolve onsite issues such as technical problems, organisers and exhibitor concerns or visitor enquiries.
• Collate sign off sheets with Organisers Contractors for Self-Build Stands, Shell Scheme, Carpet and Electrics.
• Manage crowd flow, parking and other logistical aspects to enhance the organiser, exhibitor and visitor experience.

Post Event Evaluation

• Supervise the breakdown of exhibits and ensure all equipment and materials are removed efficiently.
• Collect feedback from organisers, exhibitors and attendees for future improvements.

• Prepare reports summarising the event’s success, challenges, and areas for improvement.
• Address any technical or structural issues to minimise disruption to future events
• Conduct post event checks capturing any damage is recorded and repaired, and that any charges are passed on to the relevant parties.
• Waste management – ensure that all waste is accounted for and charged back to the organiser.

Other Responsibilities

• Stay upto date with industry trends and best practices.
• Contribute to the development of new event concepts and strategies.
• Montor to Conference and Event Co-ordinator.

Person Specification:

• Strong background in event management or operations within a venue or agency setting.
• Proven ability to manage multiple events and stakeholders simultaneously.
• Excellent organisational and communication skills.
• Confident decision-maker with a solution-focused mindset.
• Knowledge of health & safety and industry regulations (e.g., AEV eGuide compliance).
• Comfortable working irregular hours, including evenings and weekends.

Relevant Qualifications:

Education:

• Degree or equivalent qualification in Event Management, Hospitality, Business, Marketing, or a related field is preferred.
• Relevant industry certifications (e.g. IOSH, First Aid, Health & Safety, AEV eGuide training) are a plu.s

Experience:

• Minimum 2–4 years of experience in event planning, coordination, or operations (preferably in a venue, agency, or hospitality environment).
• Proven track record of managing live events, exhibitions, conferences, or corporate functions.
• Experience working with clients, contractors, and multiple internal departments.

Skills & Knowledge:

• Strong organisational and project management skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills, both written and verbal.
• Confident in leading meetings and delivering briefings to internal teams and clients.
• Sound financial acumen; experience with budgeting, forecasting, and cost control.
• Comfortable interpreting event layouts, CAD drawings, and risk assessments.
• Strong working knowledge of event regulations, health and safety standards, and licensing requirements.
• Proficiency in MS Office; experience using event software, CRM systems, or venue management platforms is desirable.

 Personal Attributes:

• Customer-focused, professional, and solution-driven.
• Calm under pressure and comfortable working to tight deadlines.
• Flexible with working hours, including evenings, weekends, and public holidays when required.
• Proactive attitude and strong team ethic.

Relevant Skills:

Organisational & Planning Skills

• Excellent time management and ability to multitas.k
• Strong project planning from concept to delivery.
• Scheduling and coordinating complex event timelines.
• Managing bookings, suppliers, staffing, and logistics.

Communication Skills

• Confident in client-facing roles.
• Skilled in written and verbal communication.
• Ability to clearly communicate with internal teams, vendors, and stakeholders.
• Experience in giving briefings and managing expectations.

Problem Solving & Decision Making

• Quick thinking and solution-oriented under pressure.
• Able to respond effectively to last-minute changes or challenges.
• Skilled in conflict resolution with clients or teams.

Budget & Financial Management

• Budget creation and cost control.
• Forecasting and profitability tracking.
• Negotiating costs with suppliers and vendors.

Leadership & Team Management

• Supervising event staff and operational teams.
• Delegating tasks and overseeing team performance.
• Leading pre-event briefings and post-event evaluations.

Customer Service & Relationship Building

• Client-focused with a strong emphasis on guest experience.
• Building long-term relationships with organisers and stakeholders.
• Managing VIPs and high-profile clients professionally.

Technical & Digital Skills

• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
• Familiar with event management software or CRMs (e.g., EventsAir, Ungerboeck, Salesforce).
• Understanding of AV, IT, rigging, and venue technical requirements.

Compliance & Safety Awareness

• Knowledge of health & safety regulations, risk assessments, and emergency procedures.
• Familiarity with industry guidelines like the AEV eGuide.
• First aid or IOSH qualifications (beneficial).