Operations Director

About the Role

Coventry Building Society Arena is seeking a dynamic and experienced Operations Director to lead and oversee the day-to-day operational delivery of one of the UK’s most iconic multi-purpose venues. This is a pivotal leadership role, ensuring the arena remains operationally ready, safe, and capable of delivering world-class experiences for fans, visitors, and event clients.

As a key member of the senior leadership team, you will manage cross-functional operational teams, drive service excellence, and ensure full compliance with all relevant legislation and industry standards. You will also play a strategic role in shaping the arena’s future, ensuring it remains fit for purpose and aligned with evolving commercial, legislative, and sustainability demands.

Key Responsibilities

• Lead and manage all operational functions across the arena, including facilities, safety, security, and event delivery.
• Ensure the venue meets the highest standards of safety, maintenance, and customer experience.
• Build and maintain strong relationships with key stakeholders including Coventry City Football Club (CCFC), Coventry City Council, the Safety Advisory Group, and other regulatory bodies.
• Oversee the planning and execution of major events, ensuring seamless coordination and operational excellence.
• Drive continuous improvement and innovation across operational processes.
• Support the commercial success of the arena through strategic planning and operational adaptability.
• Ensure compliance with all health, safety, and environmental legislation and best practices.

What We’re Looking For

• A strategic thinker with a proven track record in operational leadership within large-scale venues, stadiums, or similar environments.
• Exceptional interpersonal and communication skills, with the ability to build trust-based relationships across diverse stakeholders.
• A motivational leader who inspires high performance, accountability, and collaboration.
• Strong decision-making skills, with the ability to remain composed and balance strategic priorities with operational realities.
• A proactive, solution-oriented mindset with a commitment to continuous improvement.
• Deep understanding of customer service excellence and cultural awareness.
• Experience working with public sector partners, sports clubs, and regulatory authorities is highly desirable.

Why Join Us?

• Be part of a high-profile venue at the heart of sport, entertainment, and community in the West Midlands.
• Lead a passionate and dedicated team in a fast-paced, rewarding environment.
• Influence the future of a venue that hosts elite sporting events, concerts, exhibitions, and more.
• Competitive salary and benefits package.

How to Apply

For more information about this role, please refer to the Job Description and person Specification.

Please click to apply.