Assistant Operations Manager

Manchester Central is an award-winning venue in the heart of one of Europe's most vibrant cities; our vaulted arches and station clock have made our venue an iconic city feature for more than 140 years.

Our experienced team of professionals lead the industry with unrivalled service standards to help our clients create engaging, memorable experiences at events of all shapes and sizes.

Your Role

Competitive salary / 25 days holiday plus bank holidays / contributory pension scheme / discounted car parking

Reporting directly to the Senior Services Manager, this role is working on a full time, permanent basis.

We recognise that skills, experience, and potential come in many forms, and we encourage you to apply if you see a strong alignment between your abilities and this opportunity - even if you don’t check every box. We are committed to building a diverse and inclusive team and value different perspectives and backgrounds.

Your duties and responsibilities will include but are not limited to:

• Planning, co-ordinating and controlling the activities of the services team to maintain and enhance customer experience and meet organizational and operational objectives.
• Providing support to develop and implement customer service policies and procedures.
• Regular venue inspections and raising issues on QFM helpdesk.
• Provide venue duty management cover when required
• Supporting, co-ordinating and managing service projects and initiatives.

The ideal candidate will have:

• Experience of services implementation/ team improvement.
• Management background in the service industry.  
• Excellent communication skills.            

You must be:

• Self-motivated and have the ability to work as part of a team.
• Willing to undertake a flexible working pattern as requested by business and line manager.               
• Capable of leading a team and working across departments.