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27 Oct 2017

Digital Key Introduced at Ricoh Arena

Coventry Building Society Arena
Digital Key Introduced at Ricoh Arena

A Coventry hotel has introduced new innovative technology that will allow guests to turn their smartphone into a digital room key.

The DoubleTree by Hilton hotel, based at the Ricoh Arena, will be the first Hilton to utilise the digital key feature in Coventry and Warwickshire.

Guests will need to download the Hilton Honors app to use the feature in the hotels and then download the key to their phone.

Once hotel guests check-in on the app, they will be notified that their room is ready and they can download their room key and  go straight to their room, bypassing the front desk, and press a virtual “unlockâ€' button on their phone to open their bedroom door.

The new feature will make checking-in a simpler and more streamlined process.

Paul Michael, General Manager at DoubleTree by Hilton Ricoh Arena, said: “This is a very exciting new development at our hotel and will be a huge benefit to our guests.

“This is part of Hilton's worldwide digital strategy and we are delighted to have been selected as the first in the region to implement this innovative new technology. 

“We have already seen how similar technology works in airports, with mobile boarding passes, and can make the process smoother for customers.

“Of course, we will still have our fantastic front of house team to assist with any needs and you can still check-in face-to-face. This new feature is just a different option for guests.

“We are always working to improve our service here at the Doubletree and we are certain this new feature will make every guest's experience easier and contribute to an enjoyable stay.â€'



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