| Jay Bourley (Co-chair) | Head of Guest Experience | The O2 |
| Claire Sellick (Co-chair) | Senior Manager, Guest Experience | Excel London |
| Julia Carlton | Senior Guest Experience & Hospitality | ACC Liverpool |
| Jack Brooks | Head of Visitor Services | Alexandra Palace |
| Jenny O'Sullivan | Senior Enterprise Sales Manager | Convene 22 Bishopsgate |
| Steven Jones | Regional Marketing Manager | Convene 22 Bishopsgate |
| Dean Meehan | Head of Venue Management | Co-op Live |
| Nicky Dutton | Senior Fan Experience Manager | Co-op Live |
| Stephanie Smith | Venue Manager | Cranmore Park and Conference Centre |
| Holly Jones | Customer Experience Manager | Farnborough International Exhibition and Conference Centre |
| Peter McKevitt | Head of Entertainment | ICC Belfast |
| Nancy Mollet | Venue Director | ICC Wales |
| Carly Gibbs | Head of Customer Experience | Olympia |
| Peter Ochser | Venue Operations | QEII Centre |
| Rachael Lund | Head of Visitor Experience | Roundhouse |
| Scott McIntyre | Team Manager – Customer Experience | SEC |
| Gillian MacGregor | Customer Journey Manager | SEC |
| Derek Morgan | Customer Journey Manager | SEC |
| Rachael Maguire | Head of Events - Conventions | The NEC |
| Alex Gatland | Event Manager | The NEC |
| Chris Leach | Deputy head of performance venues | University of Sheffield Performance Venues |
| Jon Dyster | Senior Customer Engagement and Accessibility Manager | Wembley Stadium |
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