The group's primary objective is to enhance the overall guest experience at member venues.
By combining diverse expertise from across departments, the working group will address key areas of guest interaction, from pre-arrival communication to post-event feedback, ensuring continuous improvement in service delivery.
“Our motivation is to set up a forum where we can learn from each other. Our goal is to make tangible improvements in customer satisfaction, reinforcing the value of face to face experiences for all of our guests. Our ambition is to position our industry as leaders in guest experience excellence.”
Claire Sellick, Senior Manager, Guest Experience, Excel London
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“As guest experience evolves, it's vital that the live events industry comes together to anticipate the needs of our fans, prepares for the future of event day experiences and builds a network of likeminded professionals to share best practice. Through this group we hope to foster discussion that will spark ideas and deliver against those ambitions.”
Jay Bourley, Head of Guest Experience, The O2
Who is it for?
Membership of this group is open to all AEV members who work in a venue guest experience capacity.
Check out our diary dates for upcoming meetings.
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